Refund policy

We hope you love your abaya. However, if you are not completely satisfied with your purchase, please review our returns policy below.

Return Eligibility

Returns must be requested within 7 days of receiving your order.

To be eligible for a return, items must be:

  • Unused and unworn
  • Unwashed
  • In their original condition
  • Returned with all original tags attached

Items showing any signs of wear, perfume, makeup, damage, or alteration will not be accepted.

Non-Returnable Items

For hygiene and quality reasons, the following items are non-returnable and non-refundable:

  • Sale or clearance items
  • Custom-made or altered abayas
  • Undergarments, where applicable

How to Request a Return

To request a return, please email erumsabayas@hotmail.com and include your order number and reason for the return.

Once your return has been approved, we will provide you with the return instructions.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is faulty or incorrect.